As a plumbing distributor, you face unique challenges each day. Before dawn, your front counter might flood with contractors who need PVC pipe or copper tubing for the day’s jobs. By mid-day, your salespeople are busy helping DIY homeowners find the right bathroom fixtures. Finally, as your warehouse staff prepare the day’s final shipments, you may need to quote a new lot price to a contractor with a sudden spec change. To help your complex business thrive, Epicor offers software solutions to:

• Expedite front counter orders
• Manage kits and assemblies
• Handle comprehensive customer pricing
• Optimize inventory and increase turns

Technology, innovation, and unsurpassed customer service have been the foundation of Guillen's for nearly 40 years. Originally founded in 1973 as a leading plumbing warranty repair operation servicing all of Southeast Florida, Guillen's Enterprises, Inc. has since evolved into a leading worldwide supplier and distributor of plumbing products with a 2,500 sq.

As retailers move, almost en masse, to implement omnichannel functionality (e.g., ship to home/return to store, online order/in-store pickup, anytime/anywhere access to inventory) in an effort to effectively meet the rising demands of customers, the movement has significant implications for distributors. A recent study by global consultant Oliver Wyman comments on the phenomenon, particularly the impact of eCommerce:

The online channel is becoming increasingly important in B2B transactions: while it represents a $700 billion business in the U.S. today, it is set to top $1.2 trillion by 2020. More important, Amazon and Amazon-like offerings have led B2B customers to expect the same experience from their distributors as when shopping online. B2B customers are expecting more and more to be able to discover, buy, receive, and return products seamlessly across multiple channels: in short, they want to fully benefit from the omnichannel experience.
For distributors, this creates challenges